As a reminder; regardless of whether buyers extend or renew support or decide to let it lapse, they will always be entitled to report bugs
@andrewfreeman hey Andrew, where buyer should report bug if he has no access to support center without valid support pack? Buyer who wants to report a bug needs to provide more detailed feedback in most of cases and comment section is not a best place to do that.If we need to handle ourselves that kind of situation and allow everyone to create tickets without validating support period it will be disaster for us to tell some people "Sorry I can't help you because it is not a bug, you only need my help, please buy support extension".
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