I'm sure this conversation has happened many many times before. And since you are on the front lines of this conversation, I'm sure you are sick of it.
"and this won't cure the issues with delays or value in replying." au contraire... That's a big part of how one solves the problem. the other is by setting expectations.
I don't think it would be all that hard at all to set some guidelines for prospective authors. Would they cover every case? No, of course not. But it would definitely reduce the load for the review team. That's why they have guidelines in the other departments. Because they work.
BTW, I admire your patience and I know it's not easy being a company man, that's why not everyone can do it. I know I can't. You should get a raise.
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