Changes to the refund, dispute and ratings system on ThemeForest and CodeCanyon

This can be true....

But when the buyer gives a 2 stars rating talking about a vague featureA that's not working, then contacts you saying that in fact it's featureB or featureC that's not working but he can't be sure or send screenshots because he doesn't have time to try the product, then...things become suspicious.

And above everything, you tell him about the possibility to refund his purchase, but surprise he is not interested

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