Item Policy Support: Why we didn't hear about "grandfathering process"?

Hi fellows,

Just one questions, why we didn't hear about "grandfathering process"?

For buyers who purchased before Sep 01, 2015, Can I provide support for free as I promised?

Actually, we have a client made a purchase before the Item Policy Changes, and he contacted Envato staff, they replied:

"We also have a "grandfathering process" for these items. This means that any item purchased prior to Sept 1st will be held under the support policy that was in place during this time. So if the author offered lifetime support when you purchased it, they are required to provide lifetime support for your purchase.
Should you have problems with the item support, please let me know."

So, can you clarify this?

Thanks.

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