I have the same problem. I was about to complete the purchase and hit submit and was given the message that I was locked out of my account. I contacted envato help but haven't heard back and am working under a deadline.
I then went and created a new account and got all the way to the final step of checkout again only to be locked out of that account as well. I then went and submitted a support request and am still waiting to hear back.
This is really costing me time/money.
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