Item Policy Support: Why we didn't hear about "grandfathering process"?

This was never kept a secret. Envato staff mentioned it several times in the initial conversations on the forums.

It may be that it was not overly discussed because prior to the changes the 'lifetime support' was an unenforceable agreement between the author and the buyer and one which envato have no control over.

To bring this into the conversation around the new policy whereby envato are able to further enforce support, at least for the first six months may have caused unnecessary confusion.

The new policy did not ever change anything it only added a benefit and peace of mind to buyers.

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