How to make a complaint and get money back?

Hi Charlie, thank you. I have filled the form out and it sent on the third attempt.

I have never had to do this before, but without a customer service process route to go down, I didn't have any choice. I really appreciate your assistance, but going to a forum for something like this, particularly where personal and bank/credit card details are concerned, is really inappropriate.

Hopefully it will all be resolved one way or another!

Thank you again. Lynne

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